Refund and Returns Policy

30 DAY RETURN & EXCHANGE POLICY

You may return or exchange any product within 30 days of receiving your order, for any reason.

Return shipping is always free, whether for a damaged item or a change of mind.

Refunds are issued to your original payment method, or you may request an exchange.

You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product.

RETURN OR EXCHANGE REQUIREMENTS


To be eligible for a return or exchange, your item must be returned new, unused and in its original packaging and condition that you received it.

Returned items must be in their original condition, unused, and include all original packaging and accessories. Returns that are damaged, soiled, or altered in a way that affects their resale eligibility may not be accepted. If an item is missing essential parts, inserts, or packaging, the return may also be refused.

How can customers return your products?

In-store/By Mail

For customer remorse

Download/print

What is the restocking fee?

No restocking fee

How much will customers pay for return shipping?

No cost

ARRANGING A RETURN & REFUND

To arrange a return please email contact@quakito.com with your full name, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details within 2 business days so you can use it to ship your product back to our warehouse.

RETURN SHIPPING DETAILS

All returns must be pre-authorized by one of our agents prior to shipping. Contact us at contact@quakito.com prior to returning the item. We will provide you with detailed instructions including the warehouse return address for our return process as contained within this policy. Items sent back to us without first requesting a return will not be accepted or refunded.

ORDER CANCELLATIONS

Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. Changed your mind about your order? Wrong order? Orders and sent out for delivery within 24 to 48 business hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled.

CUSTOMER REFUND PROCESS

Once we receive your product in our returns processing warehouse, we will refund your original payment method within, 2 business weeks (not including holidays or weekends), provided the product is in new and unused condition.

QuaKito is not responsible for returns until they reach our Return Processing Center, or records show delivered by your return tracking number. Please keep your proof of postage and ship your return along with a tracking number from your shipping carrier. We cannot provide a refund on products that do not have proof of delivery.

DAMAGED ITEMS

We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage.

If items arrive faulty/broken/damaged on arrival, please contact us immediately and we will arrange for either a replacement or a refund. For faulty products that arrive damaged and need to be returned for a refund, we will cover the return shipping costs.

Be sure to complete this process within 30 days of your delivery date. After 30 days, No returns accepted after 30 days.

Please email us at contact@quakito.com if you have questions or concerns about your specific item.

RESERVED RIGHTS REGARDING RETURNS

We may decline a return if:

The item is not in its original condition (used, damaged, altered, or missing parts).

The return request is outside the 30-day return period.

There is evidence of fraudulent or abusive return activity.

Contacting QuaKito

CONTACT INFORMATION

Email :contact@quakito.com

Phone : +1 (202) 980 7671

Address : 1455 Allerton Ave, The Bronx, NY 10469, USA